Professional HR Solutions
Achieving Assertiveness
Overview (either half day or 1 day session).
Our ability to express ourselves clearly and directly has never been more important. Remote and hybrid working arrangements have evidenced the need to communicate simply and without ambiguity.
Assertiveness is the skill to expressing ourselves calmly and clearly without impinging on the rights or opinions of others. It allows our voice to be heard while modelling openness, accountability and trust in our relationships at work.
Approach
The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, exercises and role-plays structured within a ‘safe’ learning environment. Feedback from the trainer will suggest strengths and development areas.
Course Objectives
Participants on this programme will:
- Understand and recognise the behaviours and traits of assertiveness
- Explore the role of Emotional Intelligence and self-management
- Learn to manage difficult conversations
- Develop and build the skills of assertive communication
- Recognise and manage negative forms of communication
- Understand the role of assertive communication in conflict management
- The Five components of Emotional Intelligence
- Responding to and Giving Feedback Assertively
- Recognising assertiveness in myself and others
- The impacts of assertive communication in receiving and providing feedback
- Building strong and trusting relationships at work
