Professional HR Solutions
Performance Management
Overview (Either half day or 1 day duration).
The overall aim of this workshop is to give participants an understanding of the key skills necessary to effectively manage the performance of others. The course will cover the core skills of delivering feedback and how to deal with situations where someone does not reach the standards required. For maximum impact, the workshop will be customized to deal with a comprehensive range of realistic scenarios highlighting key learning points for improved performance conversations.
Approach
The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, and role-play.
Course Objectives
On completion of this course attendees will be equipped with the tools necessary to effectively manage the performance of others.
Course Content
- Managing the performance of others through coaching and feedback
- Aligning performance to the organisational vision
- Why manage the performance of others? Why is feedback important
- How to structure the performance review meeting
- Types of feedback- the recommended process
- How to deliver feedback to underperformers
- Informal performance management process – when to invoke disciplinary action
- How to coach for improved performance/ create Personal Development Plans
- Agreeing goals and objectives
- Active listening and effective communication skills
- Role-play
