When delivered effectively and received well, constructive feedback can build strong working relationships, motivate team members and enhance performance. This course explores all aspects of feedback, both formal and informal. Attendees will work through tools and frameworks they can use to deliver positive and productive feedback sessions.

The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, exercises and role-plays structured within a ‘safe’ learning environment. Feedback from the trainer will suggest strengths and development areas.

On completion, attendees will have a clear understanding of what effective feedback is and the communication skills required to provide and receive it.