Professional HR Solutions
Managing Difficult Conversations
Overview (Half day).
Communicating difficult subject matter can be an emotionally charged event. Understandably, many managers try to avoid these situations, yet avoiding difficult conversations or mishandling them can result in negative consequences. This course is designed to help attendees plan for and approach difficult conversations with confidence so they can achieve the most positive outcomes. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most positive outcomes.
Approach
The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, and role-play.
Course Objectives
On completion of this course attendees will be equipped with the tools necessary to effectively manage difficult conversations.
Course Content
- Reasons for difficult conversations
- Toolkit for successful conversations: Listening, questioning, probing, speaking persuasively
- Emotional intelligence: Understanding your response and when emotional hijacking occurs
- Recognising your default mode under stress and your preferred conflict style
- Managing underperformance
- Framework for difficult conversations
- Role play: Preparing for and practicing difficult conversations
